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Isn’t it time we put an end to the era of the jobsworth?

Or is it just too much effort to remind them to use their emotional intelligence or pay a visit to their self-help gurus?

I’m a big fan of The Thick Of It, the BBC satirical comedy that takes a look at what goes on behind the scenes of Westminster politics… allegedly. Of course, everyone knows the main character, Malcolm Tucker, whose one-liners and pithy put-downs are acidic and leave his victims glued to the spot… click here for the full article in this week’s Scotsman.